# Refund Policy — Stellar Synergy Labs

**URL:** https://stellarsynergylabs.com/legal/refund-policy
**Markdown mirror:** https://stellarsynergylabs.com/legal/refund-policy.md
**Last Updated:** May 24, 2026

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## 1. Overview

This Refund Policy governs refunds, credits, and billing
adjustments related to paid Services provided by
**Stellar Synergy Labs S.R.L.** ("Company", "we", "us", "our").

It forms part of, and should be read together with, our
[Terms of Service](/legal/terms).

By purchasing or using the Services, you agree to this Policy.

## 2. Legal framework

This Policy is intended to comply with:

- **Romanian Government Emergency Ordinance no. 34/2014** on
  consumer rights in contracts concluded with professionals ("OUG
  34/2014"), transposing **Directive 2011/83/EU** on consumer
  rights (as amended by Directive (EU) 2019/2161 — the "Omnibus
  Directive");
- **Directive (EU) 2019/770** on certain aspects concerning
  contracts for the supply of digital content and digital services;
- **Romanian Law no. 363/2007** on combating unfair commercial
  practices; and
- general Romanian contract law (Romanian Civil Code, Law
  no. 287/2009).

The enforcement authority for consumer-protection matters in
Romania is the **Autoritatea Națională pentru Protecția
Consumatorilor (ANPC)** — [https://anpc.ro](https://anpc.ro).

## 3. Nature of the Services

The Company provides digital software applications and technical
services. The Services do **not** include media content, streaming
services, or broadcasting services. Access is provided as a digital
service delivered immediately upon purchase.

## 4. Free trial

Where available, a free trial period allows you to fully evaluate
the Service before purchase. You acknowledge that:

- the trial provides a meaningful opportunity to evaluate the
  Service;
- purchase decisions should be made based on the trial experience.

## 5. EU / Romania — withdrawal rights and waiver

If you are a consumer resident in the European Union or in
Romania, you ordinarily have a **14-day right of withdrawal** for
distance contracts under Articles 9–16 of OUG 34/2014 (transposing
Directive 2011/83/EU), starting on the day the contract is
concluded.

However, in accordance with **Article 16(m) of OUG 34/2014**
(transposing Article 16(m) of Directive 2011/83/EU as amended), you
**lose your right of withdrawal** for a digital service when:

1. you give your **prior express consent** that performance begin
   during the 14-day withdrawal period, **and**
2. you **acknowledge** that you thereby lose your right of
   withdrawal once performance has begun in full, **and**
3. we provide you with **confirmation** of the contract on a
   durable medium that includes that consent and acknowledgment.

By completing a purchase of a digital service that is made
available immediately, you confirm (1) and (2). We provide
confirmation under (3) by emailing your invoice and contract
summary.

Nothing in this Policy limits any mandatory consumer rights that
cannot be waived by contract under Romanian or EU law.

## 6. General rule — no refunds

Subject to Sections 5, 7, 9, and 11, all payments are final and
non-refundable. Refunds will **not** be provided for:

- change of mind after performance has begun with your consent;
- partial or unused usage;
- user misconfiguration;
- incompatibility with third-party services chosen by you;
- issues caused by third-party providers;
- subjective dissatisfaction or lack of understanding of the
  Service after a free trial.

## 7. Statutory remedies for non-conformity

Where the Service does not conform to the contract, you have
statutory rights under **Directive (EU) 2019/770** as transposed by
Romanian law (Government Ordinance no. 141/2021 on certain aspects
concerning contracts for the supply of digital content and digital
services), including the right to have the Service brought into
conformity, to a proportionate price reduction, or to terminate
the contract.

Nothing in this Policy excludes or limits these statutory
remedies.

## 8. Discretionary refunds and credits

The Company may, at its discretion, issue refunds or credits in
limited cases such as:

- duplicate payments;
- verified billing errors;
- technical failures attributable solely to the Company that
  prevent access to the Service for a material period.

Where granted:

- refunds may be issued as service credits rather than cash;
- credits have no cash value and may only be used toward future
  Services;
- discretionary refunds are evaluated case by case.

## 9. Abuse and policy violations

No refunds will be provided where access is terminated as a result
of:

- breach of our [Acceptable Use Policy](/legal/acceptable-use) or
  [Terms of Service](/legal/terms);
- detected abuse of the Service;
- attempts to bypass trial or licensing systems.

Mandatory consumer rights under Romanian and EU consumer-protection
law are not affected.

## 10. Chargebacks

Before initiating a chargeback with your payment provider, please
contact us so we can attempt to resolve the issue. Unjustified
chargebacks may result in:

- suspension or termination of access;
- restriction on future use of the Services;
- recovery action where permitted by law.

The Company reserves the right to dispute any chargeback in
accordance with the payment-card scheme rules and applicable law.

## 11. Taxes

The Company is **not currently registered for VAT** in Romania.
Displayed prices are the final prices payable; **no VAT is added
at checkout**. This section will be updated if our tax status
changes.

You are responsible for any taxes that apply to you under your own
local law (for example, reverse-charge VAT if you are a
VAT-registered business in another EU Member State). Taxes, where
applied, are non-refundable unless required by law.

## 12. Subscription cancellation

You may cancel a subscription at any time. Cancellation:

- stops future billing;
- does not refund the current billing period (subject to Sections
  5, 7, and 8);
- preserves your access until the end of the paid period.

## 13. Dispute resolution

If you have a complaint, please contact us first at
[support@stellarsynergylabs.com](mailto:support@stellarsynergylabs.com)
(subject prefix `[Billing]`). We will try to resolve any complaint
in good faith and without undue delay.

If we cannot reach a resolution, consumers in the EU may use:

- the Romanian **Alternative Dispute Resolution (SAL) platform**
  operated by ANPC: [https://reclamatiisal.anpc.ro](https://reclamatiisal.anpc.ro);
- direct complaint to **ANPC**: [https://anpc.ro](https://anpc.ro).

The competent courts for the registered office of the Company in
**Dolj County, Romania** have exclusive jurisdiction, subject to
mandatory rules on consumer jurisdiction under Regulation (EU)
no. 1215/2012 ("Brussels I-bis"), which entitle consumers to bring
proceedings in the courts of their place of domicile.

## 14. Changes

We may update this Policy from time to time. The version in effect
at the time of your purchase applies to that purchase.

## 15. Contact

For refund-related inquiries:

- **Email:** [support@stellarsynergylabs.com](mailto:support@stellarsynergylabs.com)
  (subject prefix `[Billing]`)
- **Post:** Stellar Synergy Labs S.R.L., Str. Victoriei nr. 187,
  Bl. 8, Sc. 1, Et. P, Ap. 5, Băilești, Dolj County, 205100, Romania