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Refund Policy

Last Updated: May 24, 2026

1. Overview

This Refund Policy governs refunds, credits, and billing adjustments related to paid Services provided by Stellar Synergy Labs S.R.L. ("Company", "we", "us", "our").

It forms part of, and should be read together with, our Terms of Service.

By purchasing or using the Services, you agree to this Policy.

This Policy is intended to comply with:

  • Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals ("OUG 34/2014"), transposing Directive 2011/83/EU on consumer rights (as amended by Directive (EU) 2019/2161 — the "Omnibus Directive");
  • Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services;
  • Romanian Law no. 363/2007 on combating unfair commercial practices; and
  • general Romanian contract law (Romanian Civil Code, Law no. 287/2009).

The enforcement authority for consumer-protection matters in Romania is the Autoritatea Națională pentru Protecția Consumatorilor (ANPC) — https://anpc.ro.

3. Nature of the Services

The Company provides digital software applications and technical services. The Services do not include media content, streaming services, or broadcasting services. Access is provided as a digital service delivered immediately upon purchase.

4. Free trial

Where available, a free trial period allows you to fully evaluate the Service before purchase. You acknowledge that:

  • the trial provides a meaningful opportunity to evaluate the Service;
  • purchase decisions should be made based on the trial experience.

5. EU / Romania — withdrawal rights and waiver

If you are a consumer resident in the European Union or in Romania, you ordinarily have a 14-day right of withdrawal for distance contracts under Articles 9–16 of OUG 34/2014 (transposing Directive 2011/83/EU), starting on the day the contract is concluded.

However, in accordance with Article 16(m) of OUG 34/2014 (transposing Article 16(m) of Directive 2011/83/EU as amended), you lose your right of withdrawal for a digital service when:

  1. you give your prior express consent that performance begin during the 14-day withdrawal period, and
  2. you acknowledge that you thereby lose your right of withdrawal once performance has begun in full, and
  3. we provide you with confirmation of the contract on a durable medium that includes that consent and acknowledgment.

By completing a purchase of a digital service that is made available immediately, you confirm (1) and (2). We provide confirmation under (3) by emailing your invoice and contract summary.

Nothing in this Policy limits any mandatory consumer rights that cannot be waived by contract under Romanian or EU law.

6. General rule — no refunds

Subject to Sections 5, 7, 9, and 11, all payments are final and non-refundable. Refunds will not be provided for:

  • change of mind after performance has begun with your consent;
  • partial or unused usage;
  • user misconfiguration;
  • incompatibility with third-party services chosen by you;
  • issues caused by third-party providers;
  • subjective dissatisfaction or lack of understanding of the Service after a free trial.

7. Statutory remedies for non-conformity

Where the Service does not conform to the contract, you have statutory rights under Directive (EU) 2019/770 as transposed by Romanian law (Government Ordinance no. 141/2021 on certain aspects concerning contracts for the supply of digital content and digital services), including the right to have the Service brought into conformity, to a proportionate price reduction, or to terminate the contract.

Nothing in this Policy excludes or limits these statutory remedies.

8. Discretionary refunds and credits

The Company may, at its discretion, issue refunds or credits in limited cases such as:

  • duplicate payments;
  • verified billing errors;
  • technical failures attributable solely to the Company that prevent access to the Service for a material period.

Where granted:

  • refunds may be issued as service credits rather than cash;
  • credits have no cash value and may only be used toward future Services;
  • discretionary refunds are evaluated case by case.

9. Abuse and policy violations

No refunds will be provided where access is terminated as a result of:

Mandatory consumer rights under Romanian and EU consumer-protection law are not affected.

10. Chargebacks

Before initiating a chargeback with your payment provider, please contact us so we can attempt to resolve the issue. Unjustified chargebacks may result in:

  • suspension or termination of access;
  • restriction on future use of the Services;
  • recovery action where permitted by law.

The Company reserves the right to dispute any chargeback in accordance with the payment-card scheme rules and applicable law.

11. Taxes

The Company is not currently registered for VAT in Romania. Displayed prices are the final prices payable; no VAT is added at checkout. This section will be updated if our tax status changes.

You are responsible for any taxes that apply to you under your own local law (for example, reverse-charge VAT if you are a VAT-registered business in another EU Member State). Taxes, where applied, are non-refundable unless required by law.

12. Subscription cancellation

You may cancel a subscription at any time. Cancellation:

  • stops future billing;
  • does not refund the current billing period (subject to Sections 5, 7, and 8);
  • preserves your access until the end of the paid period.

13. Dispute resolution

If you have a complaint, please contact us first at [email protected] (subject prefix [Billing]). We will try to resolve any complaint in good faith and without undue delay.

If we cannot reach a resolution, consumers in the EU may use:

The competent courts for the registered office of the Company in Dolj County, Romania have exclusive jurisdiction, subject to mandatory rules on consumer jurisdiction under Regulation (EU) no. 1215/2012 ("Brussels I-bis"), which entitle consumers to bring proceedings in the courts of their place of domicile.

14. Changes

We may update this Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

15. Contact

For refund-related inquiries:

  • Email: [email protected] (subject prefix [Billing])
  • Post: Stellar Synergy Labs S.R.L., Str. Victoriei nr. 187, Bl. 8, Sc. 1, Et. P, Ap. 5, Băilești, Dolj County, 205100, Romania